Late Client

I don’t know about you guys but I am not to impressed by a client who turns up to their
appointment 40min late without as much as a phone call to explain.
People these days don’t think much of booking you and just not turning up
or as in this instance turning up late. What do you do?

Four options
1: You charge them for the time wasted (not happy)
2: Tell them they have 20min of their shoot left (not happy)
3: You tell them you have another booking in 20min (not happy)
4: You just let it go and let them think it is acceptable to do this (happy)

But no I deserve to be happy too

I chose option 2 because I did have another appointment and I did
explain if the client would like to book another hour in the studio
and turn up on time or at least phone if there is a problem
all I got back was a very blank stare (not happy)
Please leave a comment below

You will be glad to hear the next shoot went very well
with a lovely family of 6 and they had a great time

Below are some pictures, I was playing with flash
whilst waiting for the late clients to arrive.

OJ4A0225B-W OJ4A0227 OJ4A0235f OJ4A0257F2 OJ4A0238


  1. Karl
    April 26, 2014 at 11:25 am — Reply

    As Dawn gets quite sick if we are late getting somewhere and I don’t here the last of it for years, then I make an effort to turn up either really early or just on time. But it doesn’t hurt to phone to let the person know your running late.

  2. pinnerphotography
    April 28, 2014 at 5:24 pm — Reply

    Thank you for your comment

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